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Conferma is switching off fax-based delivery of virtual card hotel payment details for all hotels in Asia Pacific, starting with Australia and New Zealand from 20 April. The change applies globally, meaning hotels across ANZ will no longer receive faxed payment details regardless of where the booking is made or which travel management company (TMC) originates it.
The ANZ shutdown marks the first phase of a broader Asia‑Pacific rollout, with additional markets scheduled to follow in early May. It also represents a significant step in Conferma’s wider commitment to retire fax‑based payment delivery worldwide by the end of 2026.
As a category leader in virtual card payments, Conferma is taking a deliberate first step in retiring fax‑based delivery and accelerating adoption of secure, scalable digital alternatives across the region.
The phased APAC rollout reflects Conferma’s role in setting direction for virtual cards and encouraging the industry to adopt delivery methods designed for scale.
The change supports Conferma’s commitment to cease support for fax globally by the end of 2026, while accelerating adoption of its API-based Connect Direct integration to enable more reliable, high‑volume digital payment delivery into hotel systems.
“Asia Pacific has already moved beyond fax,” said Stuart Davenport, Chief Product Officer, Conferma. “This change removes the final dependency on an outdated channel, and sets a consistent, digital-first standard for how virtual payments are delivered.”
A phased transition across the region
From 20 April Conferma will switch off fax as a delivery method for its virtual cards in Australia and New Zealand, with the wider Asia-Pacific region following shortly after. Hotels who have historically been communicated with via fax will automatically be migrated to email delivery as the default as part of the shutdown.
Encrypted email and digital vaults provide a secure baseline, while Connect Direct – Conferma’s API‑based integration into hotel PMS platforms – supports a more automated, scalable delivery model designed for performance at volume.
For hotels handling higher corporate volumes or looking to further reduce manual handling, Connect Direct enables payment instructions to flow directly into the PMS, improving reliability, reducing risk, and removing points of friction from front‑desk and back‑office workflows.
Why this matters now
Virtual cards are now a core part of corporate travel, and expectations around payment delivery have evolved. Travel buyers increasingly expect virtual card details to arrive reliably and accurately, because delays, manual intervention, or rekeying introduce friction at check-in for travellers and create unnecessary overhead burdens.
The move away from fax also delivers operational benefits for TMCs. Historically, failed fax delivery has resulted in follow‑up work, exception handling, and manual coordination between TMCs and hotels. Digital delivery removes a common source of avoidable rework, helping simplify payment operations across the ecosystem.
Ahead of the wider APAC rollout in early May, hotels will need a secure digital delivery method in place to continue receiving virtual card payment details. API-based delivery offers the clearest path to consistent, high-performance outcomes.
Hotels are encouraged to register their property and review their communication preferences at www.confermaconnect.com to ensure uninterrupted delivery as fax is retired.
About Conferma
Headquartered in Manchester, UK, Conferma is a global leader in corporate travel payments and technology solutions, helping businesses streamline travel expense management while enabling more efficient payment processes. With innovative platforms such as Connect Direct and integrations with leading hotel chains, Conferma provides seamless, secure, and scalable solutions for clients worldwide. For more information, visit www.conferma.com