Conferma VPI
Payment performance as a commercial and operational advantage.
Payment friction creates servicing costs, escalations and traveller disruption. The VPI helps TMCs identify high-performing hotel partners, reduce operational overhead and deliver smoother payment experiences for clients and travellers.
Payment friction costs more than you think.
Virtual card issues rarely stay isolated to a single transaction. When payment performance breaks down, the impact is felt across servicing teams, client relationships and programme profitability.
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Higher servicing costs
Escalations, investigations and manual intervention increase operational effort.
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Margin pressure
Payment-related issues consume time and resource without generating additional revenue.
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Traveller disruption
Poor payment experiences can damage client satisfaction and programme confidence.
Acceptance is binary. Performance is measurable.
Until now, visibility has been missing from the equation.
Many hotels accept virtual cards. But acceptance alone doesn’t guarantee a smooth payment experience.
Payment details may not be delivered correctly. Manual workarounds may be required. Payments may not be processed consistently.
The VPI helps move beyond acceptance alone by providing a clear benchmark for hotel payment performance.
The benchmark for hotel payment performance.
Introducing the VPI
Built on real transaction activity across the global Conferma ecosystem, the VPI provides the industry’s first objective benchmark for hotel virtual card payment performance.
Each eligible hotel receives a score from 1–10, helping you quickly identify high-performing suppliers and properties that may create payment friction.
How the VPI measures performance.
The VPI uses aggregated virtual card transaction activity to measure how reliably hotel payments are handled across the ecosystem.
Built on:
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Real transaction activity
Built using aggregated virtual card transaction activity across the global Conferma ecosystem, providing a view of how hotel payments are handled in practice.
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Objective behaviour-based measurement
Based on observed payment behaviour, creating a consistent and objective benchmark for hotel payment performance.
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Global ecosystem visibility
Drawing on activity across hotels, travel management companies and issuers, the VPI provides a broad view of payment performance across the corporate travel ecosystem.
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Monthly scoring updates
Scores are recalculated each month using a rolling performance window, helping ensure the benchmark reflects recent payment activity.
Measured on:
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Payment delivery method
The VPI considers how virtual card payment details are delivered to hotels, helping assess the reliability and efficiency of payment processes.
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Payment completion consistency
The VPI measures how consistently virtual card payments are successfully completed, helping identify patterns of reliable payment handling.
Turn payment performance into competitive advantage.
The VPI helps reduce friction, improve efficiency and strengthen the value you deliver to corporate clients.
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Lower servicing costs
Reduce payment-related escalations and manual intervention.
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Protect margins
Lower cost-to-serve by reducing operational overhead.
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Differentiate your offerings
Use payment performance insights to strengthen client conversations and supplier strategies.
Actionable insight, not just visibility
Use objective performance data to improve programme outcomes and supplier performance.
Identify top-performing hotels
Quickly benchmark suppliers based on payment performance.
Reduce payment friction
Spot properties that may create operational issues.
Strengthen supplier negotiations
Bring objective performance data into supplier conversations.
Guide traveller behaviour
Direct travellers toward hotels that deliver smoother payment experiences.
Support RFP processes
Use performance data during sourcing and supplier reviews.
Turn payment performance into advantage.
The VPI helps TMCs reduce servicing costs, protect margins and deliver more reliable travel experiences through objective payment performance insight. Talk to our team today.