Conferma Virtual Card Performance Index
Hotel payment performance is now measurable.
Virtual cards transformed corporate travel payments. The VPI helps the industry move beyond acceptance alone, creating a shared benchmark for hotel payment performance across the corporate travel ecosystem.
Acceptance doesn't equal performance.
Virtual cards are now standard across corporate travel.
But inconsistent payment handling can still create friction across the ecosystem:
Disrupted check-ins
- Operational overhead
- Manual intervention
- Reduced confidence in payment reliability
Until now, the industry has lacked a shared way to measure hotel payment performance.
Beyond acceptance. Into performance.
Introducing the industry benchmark for hotel virtual card payment performance.
Built on real transaction activity across the global Conferma ecosystem, the VPI provides the industry’s first, objective benchmark for how reliably hotel virtual card payments are handled in practice.
The VPI helps move beyond acceptance alone – toward a shared understanding of hotel payment performance across corporate travel.
How the VPI measures performance.
The VPI uses aggregated virtual card transaction activity to measure how reliably hotel payments are handled across the ecosystem.
Built on:
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Real transaction activity
The VPI is built using aggregated virtual card transaction activity across the global Conferma ecosystem, providing a view of how hotel payments are handled in practice.
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Objective behaviour-based measurement
The VPI is based on observed payment behaviour, creating a consistent and objective benchmark for hotel payment performance.
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Global ecosystem visibility
Drawing on activity across hotels, travel management companies and issuers, the VPI provides a broad view of payment performance across the corporate travel ecosystem.
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Monthly scoring updates
Scores are recalculated each month using a rolling performance window, helping ensure the benchmark reflects recent payment activity.
Measured on:
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Payment delivery method
The VPI considers how virtual card payment details are delivered to hotels, helping assess the reliability and efficiency of payment processes.
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Payment completion consistency
The VPI measures how consistently virtual card payments are successfully completed, helping identify patterns of reliable payment handling.
Why it matters.
Reliable payment performance creates confidence across the ecosystem.
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Smoother experiences
Reduce payment friction and support more reliable travel experiences.
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Greater transparency
Gain a clearer view of hotel payment performance through a shared industry benchmark.
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Stronger confidence
Make more informed decisions using objective payment performance data.
Hotel payment performance is now measurable.
Explore the industry’s first objective benchmark for hotel virtual card payment performance, built on real transaction activity across the global Conferma ecosystem.
The report scores over 97,000 hotels worldwide from 1 to 10, spotlighting the strongest performers, tracking movers and improvers over time, and revealing what top-performing hotels do differently.
See how the hotels you work with compare, and where payment reliability still falls short.
Ready to explore the benchmark?
The VPI gives the corporate travel industry a shared view of hotel payment performance, helping create greater transparency, consistency and confidence across the ecosystem. Talk to our team today.