Conferma VPI
Turn payment performance into competitive advantage.
Reliable virtual card payment handling helps build buyer confidence, support smoother guest experiences and strengthen competitiveness in corporate travel. The VPI helps hotel groups understand, improve and demonstrate payment performance across their portfolio.
The front desk is where payment performance becomes visible.
Corporate buyers may never see your payment processes, but they experience the outcome. When virtual card payments are handled inconsistently, friction surfaces at check-in, operational pressure increases and confidence can be impacted.
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Guest experience
Reliable payment handling supports smoother stays and fewer disruptions.
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Operational consistency
Reduce variability across properties and support front desk teams.
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Buyer confidence
Demonstrate the reliability corporate travel programmes increasingly expect.
A clearer view of payment performance.
Understand how virtual card payments are handled across your portfolio.
Built on real transaction activity across the global Conferma ecosystem, the VPI provides an objective view of how consistently virtual card payments are handled in practice.
For the first time, hotel groups can gain visibility into payment performance across their portfolio, helping identify opportunities for improvement and support more consistent payment experiences.
Designed for continuous improvement.
The VPI helps hotel groups understand, improve and demonstrate payment performance with confidence.
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Identify payment friction
Understand where issues may be occurring across your portfolio.
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Improve consistency
Support more reliable payment handling across properties.
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Reduce manual workarounds
Help teams spend less time resolving payment issues.
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Track progress
Monitor improvement over time using objective performance data.
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Strengthen buyer confidence
Demonstrate reliable payment performance to corporate travel buyers.
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Support corporate demand
Strengthen competitiveness through more consistent payment experiences.
Understanding the VPI.
Built to provide visibility into payment performance and support continuous improvement.
What the VPI is.
An objective benchmark for virtual card payment performance.
Built on aggregated virtual card transaction activity, the VPI measures payment delivery performance and payment completion consistency using objective transaction data.
What the VPI isn't.
A hotel quality or guest experience rating.
The VPI measures virtual card payment performance only. It does not assess service standards, facilities or guest satisfaction.
Payment reliability is a competitive advantage.
The VPI helps reduce friction, improve efficiency and strengthen the value you deliver to corporate clients.
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Better guest experiences
Reduce payment-related disruption throughout the stay.
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Stronger operational consistency
Support more reliable payment handling across properties.
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Greater competitiveness
Build confidence with corporate buyers and travel programmes.
Hotel payment performance is now measurable.
See how your properties compare in the industry’s first objective benchmark for hotel virtual card payment performance, built on real transaction activity, not surveys or guest reviews.
The report scores over 97,000 hotels worldwide from 1 to 10, celebrates the strongest performers, and sets out what top-performing hotels do differently to reduce friction and win corporate confidence.
This isn’t about penalising properties. It’s about giving you visibility into where performance is strong and where there’s room to improve.
Understand. Improve. Demonstrate.
The VPI helps hotel groups gain visibility into payment performance, improve operational consistency and demonstrate reliable virtual card handling across their portfolio. Talk to our team today.