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Conferma
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VPI benchmark report 2026
Virtual cards are now a standard part of corporate travel payments. But while adoption has grown, payment handling at hotel level can still be inconsistent. That friction often stays hidden until check-in, by which point it’s already disrupting the traveller experience. Until now, there’s been no shared method for measuring hotel payment performance.
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Hotel payment performance is now measurable
Built on real transaction activity across the global Conferma Connect ecosystem, the Virtual Card Performance Index (VPI) is the industry’s first objective benchmark for how reliably hotel virtual card payments are handled.
This report examines the current state of hotel payment reliability, celebrates the strongest performers, and explores the common behaviours of the highest-scoring hotels.
