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Conferma, the global leader in virtual card technology for business travel, has switched off fax-based virtual card delivery across more than 100 additional countries and territories, meaning hotels in these markets will now receive payment information through digital delivery methods. The move leaves the US as the final phase of Conferma’s global Ditch the Fax programme, scheduled for completion by the end of 2026.
Today, approximately 95% of all communications delivered through Conferma are already sent via non-fax methods. Following successful shutdowns across APAC, Europe, Canada, Central America, and the Caribbean, this latest phase extends secure digital delivery across markets in Africa, the Middle East, and South America.
Early data from the first regions where fax was retired shows an upward trend in virtual card payment completion – today ~2% higher than at the beginning of 2026.
As virtual card adoption continues to grow, how payment details are delivered matters. Fax has historically created avoidable friction, from failed transmissions and manual rekeying to time-consuming follow-up between hotels and travel management companies (TMCs). Replacing fax with secure digital delivery helps create a more consistent payment experience for hotels, TMCs, corporates, and travellers.
“Fax has remained embedded in hotel payment workflows long after most industries moved on,” said Stuart Davenport, Chief Product Officer at Conferma.
“This transition is not simply about changing a communication channel. It is about removing a manual failure point between the booking, the payment, and the traveller arriving at the hotel. Today, ~95% of payment communications across our network are already delivered digitally, demonstrating how quickly the industry has moved away from fax and towards more reliable delivery methods.”
The transition at a glance
- Approximately 95% of virtual card communications are now delivered through non-fax methods
- More than 100 additional countries and territories have transitioned
- The US remains the final phase
- The global programme is targeted for completion by the end of 2026
- Delivery methods include secure email, digital vaults, and Connect Direct integrations, which deliver payment information directly into hotel property management systems (PMS) via API
Information for hotels
Hotels can register their property and review their communication preferences at www.confermaconnect.com. By adopting digital delivery methods and maintaining accurate communication preferences, hotels can help reduce payment friction and improve the payment experience for front desk teams and travellers.
These operational improvements are increasingly reflected in supplier performance metrics. Conferma’s Virtual Card Performance Index (VPI), a global industry benchmark for virtual card payment performance, shows that hotels with mature payment workflows consistently achieve stronger performance scores.
Note to editor:
The countries and territories included in this shutdown are: Albania, Algeria, Angola, Argentina, Armenia, Azerbaijan, Bahrain, Benin, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Chile, Colombia, Comoros, Congo (Congo-Brazzaville), Congo (Congo-Kinshasa), Cook Islands, Côte d’Ivoire, Curaçao, Djibouti, Dominica, Ecuador, Egypt, Equatorial Guinea, Ethiopia, Falkland Islands, Faroe Islands, French Guiana, French Polynesia, Gabon, Georgia, Ghana, Gibraltar, Greenland, Guadeloupe, Guernsey, Guinea, Guinea-Bissau, Guyana, Iran, Iraq, Isle of Man, Israel, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Macau, Macedonia, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Netherlands Antilles, New Caledonia, Niger, Nigeria, Northern Mariana Islands, Oman, Paraguay, Peru, Qatar, Réunion, Russia, Rwanda, Saint Helena, Saint Martin, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, Suriname, Swaziland, Taiwan, Tajikistan, Tanzania, The Gambia, Timor-Leste, Togo, Tokelau, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vatican City, Venezuela, Zambia, and Zimbabwe.
About Conferma
Headquartered in Manchester, UK, Conferma is the global leader in virtual payments, connecting businesses, issuers, and suppliers to streamline and secure transactions. Its technology underpins virtual card issuance for banks, travel management companies, and enterprises worldwide. For more information, visit www.conferma.com.
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