From Fragmentation to Flow

Payments, especially corporate virtual card payments, sit where brand promise meets the front desk. Fragmented execution turns that moment into friction, breaking flow at check‑in and pushing corporate buyers towards hotels that get it right.

Based on findings from 10 in depth interviews with US hotel leaders and a pointed survey of 50 hotel stakeholders, this report shows where payment performance breaks, and what it takes to move from fragmentation to flow, so performance is consistent across every property.