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The agentic payments gap
Businesses expect AI to manage over a third of corporate travel spend by 2028, worth an estimated $700bn globally. Based on research among 600 corporate travel and finance decision-makers, The agentic payments gap explores how businesses are preparing to give AI agents greater control over company money, extending their role from booking travel to managing payments.
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Corporate travel is becoming an early proving ground for agentic payments. Conferma’s research found that:
- By 2028, 37% of corporate travel spend is expected to be managed or authorised by AI, potentially representing $700bn (£535bn) globally
- 28% expect AI to manage more than half of their organisation’s travel spend
- 97% have concerns about autonomous purchasing, led by data security at 59%
- Organisations spending $6.8 million (£5 million) or more a year on corporate travel expect AI to manage over half (51%) of their travel spend
The pattern is clear: AI agents are getting a corporate travel budget. But are businesses ready?
